SHIPPING METHODS
All orders are shipped by Canada Post.
Please follow the instructions accordingly and select from the 4 different shipping options with Canada post. Order products may be shipping in multiple packages.
*Our products does not ship to U.S.
RETURN POLYCY
We are not accepting returns of any food items.
Non-food items
Please know that we will not refund shipping charges if the return is due to "Buyer's Remorse" or if you change mind about your purchase, please have your order number to receive your return authorization.
*We do not accept any returns 30days from shipping date.
*The items must be in new and unopen condition in the original packaging.
*Refund will be provided for any products that are “out of stock”
If the products you ordered are
・defective
・damaged during shipping or "best before date" is less than 2 months from the shipping date.
we will issue a pre-paid return shipping label. For all other returns, buyer is responsible for any return shipping cost.
Use any courier company of your choice for return shipment.
Please notify customer service within 48 hours of receipt of shipment.
REFUND PROCESS
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
For expedited shipments, orders placed Monday through Friday by 11:00 am WST (excluding holidays) for in-stock items, will be processed within the same day unless items are our of stock. Orders placed after 11:00 am WST, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day
*Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for Canada post), or another Holliday (the 26th is a "Limited Service Day for Canada post) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at web.twf.canada@gmail.com
REGULAR PACKAGE DELIVERY
At the time of your purchase, you may choose an expedited Canada post shipping method such as fastest service or cost-effective service. In stock orders received by 11:00 a.m. Western Standard Time will be procced on the next business day.
We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
Unfortunately, we do not ship to P.O. Boxes with Canada post does not deliver to P.O. Boxes.
Please note that If you need further information for large orders and contact us at
web.twf.canada@gmail.com
Thank you.
